Page 13 - CLS-Judge

Judge Case Study:

Pharmaceutical Software and Successful
End-User Adoption

The Challenge

A global pharmaceutical company was
experiencing low end-user adoption of an
enterprise software system. The company
had spent millions on implementation, but
training shortfalls and end-user frustration
kept it from realizing the full value in cost
savings and efficiencies.

The Solution

Judge Learning Solutions implemented
an electronic performance support
system that provided end users with
virtual coaches as they used the system.
This accessible, online support provided
ongoing assistance for new end users.

Our solution provided enhanced learning
while decreasing the amount of formal
training. Quicker end-user adoption, lower
error rates, and reduced formal training
saved the company money, allowing it to
realize a rapid return on investment.